What are some good tips?
Document. Document. Document. Keep good written records. It is really important that you keep copies of every repair order that you have been provided. If the dealer does not provide you a copy of the repair order, then ask for one. Never leave the dealership without receiving a copy of the repair order. Review the repair order and make sure that the dealer’s description of your concern with the vehicle is accurate and complete. The documents tell the story, so you want to make sure that that story is accurately documented.
The express warranty is a mutual promise between you and the manufacturer. It is your obligation to give the manufacturer a reasonable number of repair attempts to fix your vehicle. Allow them that opportunity.
It is good practice to record the names of the people that you have been dealing with at the dealership. That way if a problem should arise, you know who you should talk to.
Don’t let the dealer tell you that you are the problem. It is not unusual for a dealer to be unable to diagnose and fix a problem with a vehicle. In these instances having exhausted all efforts, the dealer often blames the consumer. Don’t let the dealer’s failure to fix your vehicle become your problem. Document your efforts to get assistance from the dealer, and if necessary, consult a lawyer.
If you own a lemon, don’t let the dealership talk you into trading in the lemon toward the purchase of a new vehicle. The dealership will offer new financing, a couple bells and whistles, and an apology. This falls far short of what you’re entitled to. If you own a lemon, consult an attorney.
If you receive a call from the manufacturer, make sure you record the name, title and position of the person to whom you are speaking. Document the nature of the conversation, the purpose of the conversation and its outcome. Don’t forget the date and time as well. This information may prove to be important down the road.
You know your vehicle. You know how it should operate. If you think you own a lemon, consult a lawyer.
Let The Scott Law Group P.C. help you.
