ISN’T A TSB THE SAME AS A RECALL?

No.  A “recall” almost always relates to a safety concern.  While manufacturers voluntarily issue TSBs, manufacturers are typically compelled to issue a recall by consumer protection agencies. For example, Recall 11V490000 pertains to fuel systems for Model Years 2010-2012 Audi A3 cars:  “Due to the resonance condition,

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ALABAMA CONSUMERS HANDED HUGE VICTORY

Many readers will recall an article that I recently wrote for Association of Business Trial Lawyers San Diego that discusses the California Supreme Court decision in O’Neil v. Crane Co., in which the court held that a product manufacturer may not be held liable in strict liability or

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WHY IS “TSB” WRITTEN ON MY REPAIR ORDER?

It stands for Technical Service Bulletin.  A TSB is a manufacturer’s recommended procedure for repairing a problem that has affect many vehicles.  It indicates that it is a common problem regardless of lemon law in California. “TSB” is usually followed by a series of numbers.  For example,

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WHAT DOES THE “PRESUMPTION” MEAN?

It means that a jury can conclude that the consumer is entitled to a refund or replacement of the car and that it is up to the manufacturer to prove otherwise.  The California lemon law rule for determining whether the presumption applies is stated as follows:  If

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WHAT DOES “MILEAGE OFFSET” MEAN?

In the context of car lemon law, it means that a manufacturer can pay less than what it would otherwise have to pay a consumer.  It is a deduction based on the consumer’s use of the vehicle.  We call this a “mileage offset.”   In the example below

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